If you found an EVERAI SANTA VENERA, EVERAI, or EverAI Malta transaction on your credit card, debit card, or bank statement, it is most likely connected with a paid service operated by EverAI Limited. One confirmed possibility is Candy.ai, an AI companion platform that offers subscriptions and token purchases.
Candy.ai officially states that its card charges appear as EverAI. Its current terms identify the service operator as EverAI Limited at an address in Santa Venera, Malta. That makes Candy.ai a strong match for an EVERAI SANTA VENERA charge, although cardholders should still compare the date and amount with their own account, email receipts, and authorized card users.
Consumer Reports and Experiences
Cardholders search for this descriptor using phrases such as EverAI Santa Venera charge, EverAI charge on credit card, EverAI Malta charge, EverAI $12.99 charge, EverAI $69.99 charge, Candy.ai charge, and how to cancel EverAI subscription.
A widely viewed Reddit discussion about EVERAI SANTA VENERA includes reports from cardholders who initially did not recognize the legal company name. Some participants later connected the transaction with Candy.ai, while others said no authorized user recognized it.
These reports help document the descriptor and the confusion it causes, but they do not prove that every EverAI payment is unauthorized. Candy.ai’s own billing guidance provides the stronger evidence connecting the EverAI name with the service.
What Is the EverAI Santa Venera Charge?
EVERAI SANTA VENERA most likely identifies EverAI Limited, a company registered in Malta.
Candy.ai’s official subscription page says that a Candy.ai payment is shown as EverAI on the customer’s bank statement. Candy.ai’s terms and privacy notice identify EverAI Limited at:
56 Central Business Centre
Triq Is-Soll
Santa Venera SVR 1833
Malta
The descriptor therefore combines:
- EVERAI: The legal company or billing name
- SANTA VENERA: The company’s published location in Malta
Official billing confirmation:
Candy.ai Help Center: What’s the charge in the billing statement?
What Is Candy.ai?
Candy.ai is an online AI companion service. Its features may include:
- AI character conversations
- Custom AI characters
- Image generation
- Voice notes
- Video features
- Premium account access
- Tokens used for additional features
Parts of the service require a paid subscription or another paid purchase. EverAI’s current terms say subscriptions may be monthly, quarterly, annual, or another interval offered during checkout. Subscriptions renew automatically unless the user cancels autorenewal.
Official resources:
Why Does the Charge Say Santa Venera or Malta?
Santa Venera is the Malta location published for EverAI Limited. A card statement may display a merchant’s legal address or payment-account location rather than the name or location of the website the cardholder remembers using.
Depending on the issuer and available merchant data, the transaction might show:
- Santa Venera
- Malta
- MT
- Another shortened country or location field
- A foreign-transaction or currency-conversion fee from the card issuer
A person can use Candy.ai from the United States or another country while the card statement identifies the merchant’s Malta address. Ask the issuer what country and original currency were submitted if the transaction generated an unexpected international fee.
Common EverAI Statement Variations
The exact description can vary by bank, card network, country, payment processor, and available statement space. Reported or searched wording includes:
- EVERAI
- EVERAI SANTA VENERA
- EVERAI SANTA VENERA MT
- EVERAI MALTA
- EVERAI LIMITED
- EVERAI LTD
- EVER AI
- EVERAI RECURRING
- EVERAI SUBSCRIPTION
- CANDY AI
- CANDY.AI
- CANDY AI EVERAI
- EverAI charge on credit card
- EverAI charge on debit card
- EverAI charge on bank statement
Not every variation above is a confirmed universal descriptor. Record the complete wording exactly as it appears, including the location, amount, currency, and whether the issuer marks it as recurring.
Why Is EverAI Charging My Card?
If the transaction belongs to a Candy.ai account, it may be for:
- A new paid subscription
- A monthly subscription renewal
- A quarterly subscription renewal
- An annual subscription charged for the full term
- A promotional offer converting to regular billing
- A Premium or Premium Plus plan
- A separate token package
- A plan upgrade or change
- A purchase made through another email address
- A purchase made by a spouse, partner, family member, or other authorized card user
- An unauthorized transaction if nobody approved the payment
Do not assume the amount represents one month of service. An annual or quarterly plan may be charged as a single payment even when the checkout page also describes an equivalent monthly cost.
Is EverAI a Recurring Subscription?
It can be.
EverAI’s current Candy.ai terms state that subscriptions automatically renew at the end of each subscription period. The renewal is processed on the first day of the new period unless autorenewal has been canceled.
The subscription interval may be:
- Monthly
- Quarterly
- Annually
- Another interval disclosed during checkout
A separate token purchase may not be recurring. Check the transaction coding with the card issuer and review the subscription details under the Candy.ai account’s Profile and Settings pages.
What Do $12.99, $69.99, or Other EverAI Amounts Mean?
Cardholders have reported different EverAI transaction amounts, including charges around $12.99 and larger amounts around $69.99 or the equivalent in another currency. These reports are not an official current price list.
The amount may vary because of:
- The subscription interval
- A promotional or introductory offer
- The country and currency
- Taxes or bank fees
- A token purchase
- A Premium plan or account upgrade
- A full annual amount charged at checkout
- Pricing changes or personalized offers
Use the exact amount to search email receipts and compare it with the plan information inside the applicable account. The amount by itself cannot prove whether the payment was authorized.
How to Identify an EverAI Santa Venera Charge
Use the following process before deciding whether the transaction is legitimate:
- Open the complete transaction: Record the full descriptor, amount, date, currency, country, status, and whether it is marked as recurring.
- Search every email account: Look for “EverAI,” “Candy.ai,” “Candy AI,” “Premium,” “subscription,” “token,” “receipt,” “renewal,” and the exact transaction amount.
- Check Candy.ai accounts: Review Profile, Settings, subscription details, payment methods, and purchase history.
- Check older or alternate email addresses: The subscription may have been created using a different login.
- Ask authorized card users: A spouse, partner, family member, or another authorized user may recognize an AI companion or character service rather than the EverAI company name.
- Compare the billing interval: Determine whether the amount matches a monthly, quarterly, or annual plan.
- Ask the issuer for expanded merchant data: Request the complete merchant name, location, website, merchant category, original currency, and recurring-payment indicator.
- Contact official Candy.ai support: Provide the transaction date, amount, account email, and only the last four digits of the card.
How to Cancel an EverAI or Candy.ai Subscription
Candy.ai’s current cancellation instructions are:
- Log in to the applicable Candy.ai account.
- Open My Profile.
- Select Settings.
- Scroll to the subscription details.
- Select Unsubscribe.
- Follow the prompts and save the cancellation confirmation.
Official instructions:
Candy.ai Help Center: How do I cancel my subscription?
The terms state that cancellation stops the next renewal while paid access generally remains available through the end of the current billing period. Remaining tokens expire when that billing period ends.
Does Deleting a Candy.ai Account Cancel the Subscription?
Candy.ai’s help center states that successfully deleting the account before its renewal or anniversary date also cancels an active subscription. However, it is safer to cancel through the subscription settings first, save confirmation, and then delete the account if desired.
If billing continues after account deletion, contact official support and provide:
- The email address previously associated with the account
- The transaction date and amount
- The last four digits of the payment card
- The cancellation or deletion confirmation
Do not send the full card number, PIN, CVV, banking password, or a one-time security code.
Can I Remove My Card From Candy.ai?
Candy.ai says an active subscription must retain at least one payment method. Additional saved cards can be removed from the Payment Method section, but the only saved payment method cannot be removed while the subscription remains active.
The company’s current steps are:
- Open the Candy.ai profile.
- Select Subscription.
- Scroll to Payment Method.
- Select the trash icon beside an additional card.
Official instructions:
Candy.ai Help Center: How can I remove my payment method?
Removing or replacing a saved card is different from canceling the subscription. Complete the cancellation process if the goal is to stop future renewals.
How to Request an EverAI Refund
Canceling the subscription does not automatically create a refund.
Candy.ai’s current general policy says a card-payment refund request normally must be submitted within 24 hours of payment and before more than 20 tokens have been used. Different statutory rules may apply in the EU, UK, or another jurisdiction.
To request a refund:
- Stop using subscription features and tokens while the request is reviewed.
- Contact Candy.ai support immediately.
- Provide the account email, payment date, amount, and last four card digits.
- Explain whether the payment was an unintended purchase, renewal, duplicate, incorrect amount, or service problem.
- Request written confirmation of the decision and any approved refund.
Official refund guidance:
- Candy.ai refund eligibility
- Candy.ai cancellation and refund information
- Candy.ai Terms of Service and refund policy
An unauthorized transaction is different from a refund request. If neither you nor another authorized user created the account or approved the payment, contact the card issuer promptly rather than relying only on the merchant’s ordinary refund process.
EverAI and Candy.ai Contact Information
Use official channels when the transaction details reasonably match EverAI Limited or Candy.ai:
- Company: EverAI Limited
- Company number: C107181
- Address: 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta
- Candy.ai Support Email: support@candymail.ai
- Candy.ai Help Center: EverAI.Zendesk.com
- Candy.ai Website: Candy.ai
- EverAI Website: EverAI.ai
- EverAI General Email: hello@everai.ai
When contacting support, share only the information needed to locate the transaction. Never send your full card number, PIN, CVV, online-banking password, or one-time verification code.
Why Are There Two EverAI Charges?
Two entries may represent:
- One pending authorization and one completed payment
- A subscription payment and a separate token purchase
- Two accounts using the same card
- A payment retry after an initial failure
- A renewal and a plan upgrade
- A duplicate billing error
- More than one unauthorized attempt
Compare the status, amount, date, currency, bank reference, and account receipts. If both transactions fully post and only one was authorized, contact Candy.ai and the card issuer.
Why Was I Charged After Canceling?
A charge after cancellation may occur because:
- The renewal processed before the cancellation was completed.
- The cancellation applied to a different account or email address.
- The final confirmation step was not completed.
- The transaction is a separate token purchase rather than a renewal.
- A pending payment posted after the cancellation date.
- The merchant or processor made a billing error.
Locate the cancellation confirmation and compare its date and effective period with the payment. Contact official support if the payment appears inconsistent with that confirmation.
Is EverAI the Same as ChatGPT or OpenAI?
No. EverAI Limited is not OpenAI, and an EVERAI SANTA VENERA transaction should not be assumed to represent ChatGPT Plus or another OpenAI service.
If you use both services, review their receipts separately. The similar use of “AI” in the company names does not mean the companies or subscriptions are connected.
Is the EverAI Santa Venera Charge Fraud?
Not automatically.
The transaction may be legitimate when:
- A Candy.ai receipt matches the amount and date.
- The account shows an active or recently renewed subscription.
- The charge matches a token purchase.
- Another authorized card user recognizes the service.
Treat the payment as potentially unauthorized when:
- No authorized user recognizes EverAI, Candy.ai, or a related AI companion service.
- No matching account, receipt, subscription, or token purchase can be found.
- The merchant cannot locate a payment connected with an account you control.
- Several unfamiliar charges or payment attempts appear.
- The card or account credentials may have been compromised.
How to Dispute an Unauthorized EverAI Charge
If no authorized purchase explains the payment:
- Save the exact descriptor, amount, date, currency, location, and transaction status.
- Check every relevant account, email address, and authorized card user.
- Ask the issuer for the complete merchant data and recurring-payment indicator.
- Lock or freeze the card if additional unauthorized use is possible.
- Report the transaction through the issuer’s official dispute or fraud channel.
- Ask whether other EverAI authorizations are pending.
- Ask whether the card number, digital-wallet token, PIN, or account credentials should be replaced.
- Keep the dispute number, representative details, and all written correspondence.
Additional guidance:
- How to investigate an unrecognized credit card, debit card, or bank charge
- CFPB credit-card dispute guidance
- CFPB debit-card and bank-account guidance
Watch Out for Fake EverAI Support
Unknown-charge searches can attract fake customer-service and refund agents. Use only the official Candy.ai and EverAI websites, the verified help center, and your financial institution’s official contact information.
Never provide an unexpected caller, commenter, or website with:
- Your complete card or bank-account number
- Your PIN or CVV
- Your online-banking password
- A one-time authentication code
- Remote access to your computer or phone
- Gift-card numbers or cryptocurrency
- A second payment to release a refund
Related AI, Software, and Subscription Charge Guides
These ChargeOnMyCard.com guides may also help when reviewing an unfamiliar AI, digital-service, or subscription payment:
- Midjourney Inc charge on a card statement
- Paddle.net software or chatbot subscription charge
- CKO Patreon membership charge
- Unrecognized charge investigation and dispute guide
Frequently Asked Questions About EverAI Charges
What is EverAI Santa Venera on my credit card?
EVERAI SANTA VENERA most likely identifies EverAI Limited in Santa Venera, Malta. Candy.ai is a confirmed EverAI-operated service, and its official billing guidance says Candy.ai payments display as EverAI.
Is the EverAI charge from Candy.ai?
Candy.ai is a strong and officially supported match. EverAI Limited operates Candy.ai, and Candy.ai states that the name EverAI appears on statements. Confirm the individual payment with a matching account, receipt, amount, date, or authorized user.
What does Santa Venera mean on the charge?
Santa Venera is the Malta location published for EverAI Limited. It may appear as the merchant location even when the cardholder used the service from another country.
Is EverAI a monthly subscription?
It may be monthly, but Candy.ai’s terms also permit quarterly, annual, and other subscription intervals disclosed at checkout. The subscription renews automatically unless canceled.
Why did EverAI charge me $12.99?
A charge around $12.99 has been reported in connection with the EverAI descriptor, but prices can vary. Check whether it matches a Candy.ai subscription, promotional offer, renewal, token purchase, tax, or currency conversion.
Why did EverAI charge me about $69.99?
A larger charge may represent a quarterly or annual plan, another subscription offer, an upgrade, tokens, taxes, or a converted foreign-currency amount. Review the checkout receipt and subscription interval rather than assuming it is a monthly payment.
How do I cancel EverAI?
For a Candy.ai subscription, sign in, open My Profile, select Settings, find the subscription details, and choose Unsubscribe. Save the confirmation and verify that no other account uses the card.
Does canceling EverAI give me a refund?
No. Cancellation stops future renewals but does not automatically issue a refund. Candy.ai’s current general policy requires eligible card-payment refund requests within 24 hours and before more than 20 tokens have been used, subject to applicable regional rights.
Is EverAI related to ChatGPT?
No. EverAI Limited and OpenAI are separate companies. An EverAI charge should not be treated as a ChatGPT subscription without an actual matching receipt.
Should I dispute an EverAI Santa Venera charge?
If no authorized user, Candy.ai account, email receipt, subscription, token purchase, or other verified EverAI service explains the payment, contact the bank or card issuer promptly and follow its unauthorized-transaction process.
Why Trust ChargeOnMyCard.com?
ChargeOnMyCard.com helps consumers identify unfamiliar credit card, debit card, and bank statement charges. This guide uses current official Candy.ai billing guidance, EverAI company information, Candy.ai terms and privacy information, official support instructions, cardholder reports, and consumer dispute resources.
The official evidence confirms that:
- Candy.ai payments display as EverAI on card statements.
- Candy.ai is operated by EverAI Limited.
- EverAI Limited publishes an address in Santa Venera, Malta.
- Candy.ai offers paid subscriptions and token-based features.
- Subscriptions may renew automatically until canceled.
These facts identify a strong likely source for the descriptor, but they do not determine whether a particular cardholder authorized the transaction.
Share Your Experience
Did an EVERAI, EVERAI SANTA VENERA, EverAI Malta, or Candy.ai charge appear on your statement? Share the exact descriptor, amount, currency, transaction date, whether it was marked recurring, and whether it matched a Candy.ai subscription, token purchase, another EverAI service, or an unauthorized payment.
Do not post your full card number, bank-account number, account email, password, receipt number, transaction reference, address, phone number, or other private information.
Page Update Note
This EverAI Santa Venera charge guide was reviewed and updated on September 1, 2026 using current official EverAI and Candy.ai billing, subscription, cancellation, refund, company, and contact information.
ChargeOnMyCard.com Disclaimer
ChargeOnMyCard.com is not affiliated with EverAI Limited, EverAI, Candy.ai, any affiliated AI service, Malta, any payment processor, card network, bank, or financial institution. This page provides general consumer information and cannot access an EverAI or Candy.ai account, identify a private cardholder, determine whether a transaction was authorized, cancel a subscription, remove a payment method, issue a refund, lock or replace a card, or file a bank dispute. Verify the individual transaction through the applicable account, merchant, and financial institution.