ESH TECH PROTECT PREM - Credit or Debit Card Charge

ESH TECH PROTECT PREM -What is this Charge on my Bill Statement?

ESH Tech Protect

Charge Statement Code: ESH TECH PROTECT PREM

Brightstar Device Protection (formerly eSecuritel)
P.O. Box 03
Alpharetta, GA 30009-9998

Contact Information
Phone Number: 1-855-309-8345
Customer Service: 1-855-309-8345
Support: 1-855-562-1955
BrightStar: 1-866-277-6325
Email: [email protected]
Fax: n/a

ESH TECH PROTECT PREM  is BrightStar Device Protection’s charge code that the company uses when charging your checking, credit, or debit card for purchases. Brightstar device is mobile phone insurance that is frequently purchased through mobile phone stores.

More Charge Codes:

POS Debit
Visa Check Card
Misc. Debit


  1. I called the number listed below and they were very nice to cancel our service with no questions asked.

  2. Bought iPhone 6 sept. 2014. Guy told me to get esh protect, $11.something a month. SAid they fixed everything cheaper then apple. Today after paying for 2 years I check on battery replacement, guy told me it was $199 deductible. I almost [email protected] I laughed so hard. I advised him apple charges $79.00 to replace it. He then advised me I should go to apple then. Sooo, I'm no longer an esh customer!

  3. I signed up for this insurance when I purchased my phone with the understanding that if I was to forgo the Assurian insurance through Verizon, I would pay a slightly higher premium but have zero deductible and would be able to bring my phone into a Verizon retailer and have it swapped out for a brand new phone. My phone has started acting up. It isn't broken or cracked and has no water damage. It just started "dying" with anything less than 70% battery life. It would shut down and attempt to restart and basically continue to do that until the battery was, indeed, dead. The people at Verizon did everything in their power to fix it in the store but with no luck. I called to file a claim. The lady on the phone told me that there was $199 deductible and stated that it was in the fine print. The Verizon sales man told me "no deductable". I was scammed... or stupid for taking him at his word. Well fine. Then i asked about getting a new phone. I was quickly informed that they no longer swapped out for new phones. When I asked why, she simply said "all of the terms you agreed to were subject to change." They have my email address, home address, and phone number. Shouldn't they have to notify you if the what you are paying for is not longer what you are getting? I'm so sad right now and not really sure what to do. If I cancel, I can't get my phone issues corrected, but if I give in I feel like I've been scammed and I'm paying them to let them do it. Any suggestions?

  4. I purchased ESH Tech Protect insurance when I bought a new iphone at a Verizon retail store. I was told that I could return to that location and have a replacement phone the same day. I have been paying $11 for this insurance for a LONG time and when I attempted to utilize it and get a replacement phone, the location where I received the insurance policy and phone stated they "didn't deal with this insurance" and "had no idea what it was or why I would have been given this information at the time of purchase". The store clerk told me there was nothing they could do to help me, that there were no managers or other clerks to assist me and that I needed to call in and deal with the company directly. We called and were told that there is a high deductible and that it is a refurbished phone, which we could purchase online for less. I guess this is a lesson for us that insurance is not worth the $ because in the end we are having to buy a new phone. Also, it is sad that Verizon has there name associated with a store and company that are basically taking $ and not providing any sort of service.

  5. I bought a new phone from Verizon yesterday and found that my old phone, which I thought was insured did not show any insurance coverage, but I have been paying $7.52 per month for a very long time to ESH*TECH PROTECT PREM, through a recurring charge on a credit card. If I am not actually insuring any phone, I really want to cancel this charge.

    1. Exactly the same issue as everyone else. When I called the customer service number I am put on hold for 15 minutes and then it disconnects.

  6. I have the same things. Found out a reoccuring charge on my credit card $7.47 and I can't get anoyone to answer the phone number that appears with this charge ESH*TECH PROTECT I have tried callingthem all kinds of times, the number goes to hold music saying hihg call volume then hangs up on me after 20 minutes hold.
    If this is some kind of service on the the phone is over 2 years old and I am going to switch companies so I want this cancelled. Does anyone know how?

    1. I had the same problem. I did a stop payment through my bank and filed fraud was approved

  7. Thanks for all your comments. I will be cancelling tomorrow! I recently got a new phone from Verizon after my 2year contract with old phone, which I purchased the ESH and told new Verizon rep to please cancel. They said they would but I just now saw a charge again. Grrrr